Remote Overnight Healthcare Customer Care Operations Supervisor

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, May 14, 2021

Job Summary

A healthcare insurance provider needs applicants for an opening for a Remote Overnight Healthcare Customer Care Operations Supervisor.

Core Responsibilities Include:

  • Providing daily direction and communication to teams of quality assurance
  • Assisting and advising staff members in resolving problems and issues
  • Handling escalated calls regarding customer service related issues

Required Skills:

  • Bachelor’s in related field; or proven customer service/call center supervisory experience
  • 3 years’ experience in a customer service/call center environment
  • Staff management experience
  • Ability to independently identify, research and resolve issues
  • Proficient in Microsoft Office and industry related software programs

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