Remote Overnight Monitoring Agent

Job Summary

Working remotely on a part-time basis, the Remote Overnight Monitoring Agent will monitor alarm activity, provide customer support, and dispatch emergency authorities as needed while ensuring a positive experience for customers during overnight hours.

Key responsibilities

• Monitor and process alarm signals for residential and small business customers
• Handle inbound and outbound calls related to troubleshooting, billing, and alarm inquiries
• Document alarm activity and customer interactions accurately in company systems

Required qualifications

• High school diploma or equivalent required
• Minimum of 1 year of call center experience required
• Minimum of 1 year of troubleshooting experience required
• Ability to multitask across multiple systems and applications
• Ability to remain calm and focused during emergency situations