Remote PACS Support Technician

Job Summary

A company is looking for a PACS IT Support Specialist to provide Tier I technical support for PACS products.

Key Responsibilities

• Deliver first-level technical support to clients via phone, email, or chat
• Record and track client interactions in the ticketing system, maintaining accurate records
• Assist with installations and updates of PACS software and escalate complex issues as needed

Required Qualifications

• Experience in technical support or IT-related roles
• Familiarity with PACS software and applications
• Ability to work in a remote environment and manage time effectively
• Willingness to participate in on-call rotation and provide after-hours support
• Understanding of compliance regulations such as HIPAA and ERISA