Remote Panda Express Customer Care Representative

Job Summary

Do you love food and want to help fellow foodies have a great dining experience? You can work from home and earn money while helping hungry customers get the most out of their meals. As a Work from Home Customer Care Representative, you'll take calls and emails from Panda Express customers looking for support.

As the home of American Chinese food, Panda Express creates comforting, delicious food for customers craving familiar Chinese cuisine with an American twist. From the original Orange Chicken to noodles that feel like home, Panda Express has spent 40 years delivering freshness and flavor to its customers.

The customers you speak with are seeking support or information about nutrition and food quality, and offering feedback on their dining experience. If you can offer a warm, friendly voice and communicate with customers honestly and clearly, this opportunity is a great fit for you!
This remote opportunity pays independent contractors $12 per hour.

What You'll Do:
You will assist Panda Express customers by answering questions, listening to feedback, and helping improve their dining experience. While helping customers, you will:

- Respond to incoming calls and emails
- Answer customer questions with informed, fact-based communication
- Collect information by reviewing communication history and the details of the current situation
- Creatively resolve customer issues
- Use a variety of systems and informational resources to research and respond to customer inquiries
- Uphold Panda Express values, policies, and procedures

About You:
You're excited about the customer dining experience and the quality of their meals! Successful Work from Home Customer Care Representatives supporting Panda Express will have:

- Some prior customer care experience
- Strong written and oral communication skills
- The ability to empathize
- A friendly and professional attitude
- Good problem solving and de-escalation skills
- Commitment to transparency and fact-based communication
- Strong interpersonal skills
- A good understanding of PCs
- The ability to navigate web browsers and other software
- Excellent organizational skills and time management

Your Home Office Environment:
You will need a computer and equipment that meets the following specifications, at minimum:

- Computer: PC with Microsoft Windows 10 (Macs are NOT supported at this time)
- Memory: At least 8gb RAM
- Internet: hardwired, high speed Internet
- Display: Two monitors recommended
- USB noise-cancelling headset
- Webcam
- Up-to-date antivirus software

It's Remote and Flexible!
You'll be responding to calls and emails from the customers of Panda Express and making money from the comfort and safety of your own home.

Plus, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't. That means you'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are:
- Monday-Friday, 12pm - 9pm ET
- Saturday-Sunday, 12pm - 8pm ET

You choose your own hours within those hours of operation.

Pay and Perks:
This opportunity pays independent contractors $12 per hour. Plus, your remote, independent contractor status gives you the freedom to work in the comfort of your own home, which comes with some great perks like:

- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- Savings in expenses related to transportation, childcare, or eldercare
- No commute gives you time back in your day
- The chance to achieve better work-life balance

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

Where NexRep Contracts:
NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.