Remote Paralegal

Job Summary

Seeking a detail-oriented full-time Remote Paralegal for the Office of Customer Correspondence who will draft complaint responses, ensure compliance with internal processes and regulations, and collaborate with various teams to enhance customer experience.

Key responsibilities

• Draft final complaint responses while ensuring quality and accuracy to minimize risks
• Investigate and resolve complaints in accordance with internal processes and regulatory requirements
• Analyze trends and recommend process improvements to enhance customer satisfaction

Required qualifications

• High School Diploma or equivalent required
• 4+ years of experience as a paralegal, with litigation experience preferred
• Knowledge of state and federal laws applicable to mortgage and consumer lending
• Proficiency in Microsoft Office, particularly Word and Excel
• Ability to work independently and meet deadlines with minimal direction