Job Summary
Product Support Specialist (Part-Time/ Weekend Support)
About Subsplash
Based in Seattle, Subsplash is an exciting award-winning team of 190+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we've pioneered the market with the first ever church mobile app. Since then, we've been working together to build The Ultimate Engagement Platform for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.
Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don't take our word for it head to Glassdoor and see for yourself!
About Our Team
The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and make the most of the Subsplash Platform. The secret to this team's success is their wide array of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, all of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in!
About the Role
Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The Product Support Specialist role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Product Support Specialist provide world class customer service and are both creative and technically savvy. This position is focused on weekday and weekend support. This is a part-time, 20-30 hours/week position, focused on providing weekend support. The weekday schedule and specific weekend hours are negotiable, however, Saturday availability and Sunday morning availability are required.
Your Priorities
Providing clients with creative direction and solutions to problems via tickets and phone calls
Working closely with clients to get their apps shipped to the app stores, ideally in less than 6 weeks from signup
Becoming a Subsplash Platform expert
Working with your team on new projects and ideas to better the client experience
Troubleshooting complex issues
Reviewing client apps for quality assurance
You Are...
Technical: You enjoy learning about new technology and understanding how things work
A Skilled Communicator: You're a strong writer and comfortable on the phone
A Problem Solver: You're a critical thinker by nature and love solving puzzles
Empathetic: Helping other people makes you happy
A Good Teacher: You can make complex concepts seem simple
An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow
Bonus Qualifications
1-2 years of customer service experience
Basic coding knowledge
Experience using systems like Zendesk, JIRA, Asana, and Google Apps
College degree
Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.
