Remote Patient Access Supervisor

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 18, 2021

This job expires in: 17 days

Job Category: Healthcare

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A private research university is in need of a Remote Patient Access Supervisor.

Individual must be able to fulfill the following responsibilities:

  • Provide leadership and daily oversight to a team of access center specialists
  • Participate in the execution of day-to-day contact center operations
  • Serve as Level 2 support for escalated patient calls and document patient feedback accordingly

Qualifications for this position include:

  • Bachelor's Degree in Business, Healthcare Management or related field required
  • 4 to 5 years of progressive people leadership in a contact center
  • Previous knowledge and experience with call center technology
  • Strong leadership and staff development skills
  • Excellent written and verbal communication skills
  • Proven capability of seeking ways to improve and promote accuracy and enhanced quality

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