Remote Patient Care Advisor

Job Summary

Providing patient-centered care, the full-time Remote Patient Care Advisor will manage incoming calls, schedule appointments, and facilitate patient access to services while working remotely.

Key responsibilities:

• Answer all incoming external and internal calls and route them appropriately
• Schedule appointments for all clinic sites through the electronic health record and update patient demographics as needed
• Perform outreach calls to patients who have missed their appointments and assist with clerical support duties

Required qualifications:

• Minimum of two years of experience in a service-related function, preferably in a call center or healthcare customer service role
• High school diploma or equivalency required; associate degree preferred
• Proficiency in using various computer systems, including Microsoft Office and scheduling software
• Demonstrated organizational skills and ability to analyze team needs based on volume trends
• Bi-lingual communication (verbal/written) is preferred