Job is Expired
Location: Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, Ohio
Compensation: To Be Discussed
Staff Reviewed: Sun, Feb 28, 2021
Job Summary
A leading provider of comprehensive healthcare services has an open position for a Remote Patient Care Coordinator.
Core Responsibilities Include:
- Provide superlative and empathetic telephonic customer service for Landmark patients
- Listen to and probe patients in a professional and timely manner to understand and evaluate patient’s need
- Warm-transfer calls to clinical staff for clinically escalated situations
Required Skills:
- Must reside within 60 miles of a Landmark facility
- HS Diploma or GED equivalent; Bachelor’s degree preferred
- Experience with escalated customer service issue resolution; experience with following triage protocol a plus
- 2+ years in a call center environment; health care experiences a plus
- 1+ year of healthcare background with medical terminology and familiarly of clinical issues
- Critical thinking skills required for success in role
