Job Summary

A hospital and healthcare system has a current position open for a Remote Patient Connection Center Supervisor in Atlanta.

Core Responsibilities Include:

• Overseeing the daily team production and performance of a department within the PCC
• Monitoring representative performance, and performing quality assurance reviews
• Working with the manager to create and/or develop training and refresher tools

Required Skills:

• High School diploma or GED
• Three (3) years revenue cycle experience or Contact Center experience
• Ability to plan, coordinate, and direct the work of staff/subordinates
• Excellent written, verbal communication and interpersonal skills
• Ability to independently plan, schedule, organize and respond appropriately
• Ability to think critically, problem solve and improve processes both independently and collaboratively