Remote Patient Contact Specialist

Job Summary

To support a growing healthcare practice, the full-time Remote Patient Contact Specialist will manage inbound and outbound calls, schedule appointments, and ensure compliance with patient care standards while providing exceptional customer service.

Key responsibilities

• Build relationships with patients and co-workers through effective communication via phone and Microsoft Teams
• Schedule appointments for various clinics and handle patient registration, including verifying insurance information
• Meet performance metrics for call handling, appointment scheduling, and patient care compliance

Required qualifications

• High School Graduate or equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word