Job Summary

A healthcare company needs applicants for an opening for a Remote Patient Experience Call Center Associate Director.

Core Responsibilities Include:

• Developing and implementing operational policies, processes, and best practices
• Delivering results against outlined KPIs encompassing call center performance, patient collections, etc
• Evaluating team performance within Quality Assurance to identify training needs

Position Requirements Include:

• 10+ years of management experience in managed care environment
• Experience working in extremely fast paced in and high volume organization
• Demonstrated knowledge of Healthcare reimbursement and claim adjudication process
• Experience managing metrics, ensuring customer satisfaction, and reporting statistical performance
• Ability to solve the most complex customer complaints, or inquiries
• Advanced computer skills and proficiency in MS Excel and PowerPoint