Job Summary
A healthcare company is in need of a Remote Patient Experience Specialist in New York City.
Core Responsibilities Include:
- Answering patient questions with empathy and understanding via text, email, and phone
- Meeting performance metrics to ensure a positive patient experience
- Liaising with our physician team on patient medication and patient questions
Skills and Requirements Include:
- Must be able to provide constructive feedback so the patient experience is always improving
- Must be able to approach every interaction with empathy
- Must be interested in healthcare and increasing access to reproductive healthcare
- Must be able to collaborate with your peers comes naturally to you
- Must be able to provide the best patient experience possible
- Must be able to work quickly on behalf of our patients