Remote Patient Scheduler

Job Summary

To support a dedicated mental health practice, the full-time Remote Patient Scheduler will manage a high volume of incoming calls, schedule appointments, and maintain accurate data entry while working from a HIPAA-compliant home office.

Key responsibilities

• Respond to incoming calls, emails, and texts to schedule appointments for providers
• Handle new patient intake, including scheduling initial appointments and managing paperwork
• Maintain accurate scheduling and coordinate between scheduling, billing, and clinical teams to ensure a seamless client experience

Required qualifications

• At least 1 year of experience in phone scheduling or as a medical receptionist in a relevant setting
• Proficiency in Google Workspace and willingness to learn new electronic health record systems
• Strong organizational skills and a system for managing tasks efficiently
• Ability to handle a high volume of calls while maintaining professionalism and warmth
• Genuine compassion for individuals navigating emotional challenges