Remote Patient Service Agent

Job Summary

A company is looking for a Remote Patient Service Agent to join their remote call center team.

Key Responsibilities

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)

Required Qualifications

• 1-3 years of general customer database (CRM) experience
• College education (completed degree or relevant coursework)
• 1-3 years of call center experience (preferred)
• 1-5 years of experience within the healthcare industry (preferred)
• Bilingual (Spanish) preferred