Remote Patient Service Agent

Job Summary

Supporting a growing dermatology practice, the full-time Remote Patient Service Agent will manage 80-100 inbound and outbound patient calls daily, assist with appointment scheduling, and ensure effective communication between patients and healthcare providers in a remote environment.

Key responsibilities

• Efficiently handle high volumes of patient calls while maintaining a positive service-oriented demeanor
• Master internal systems for scheduling and patient information management in compliance with industry regulations
• Achieve individual performance goals and escalate unique patient situations as necessary

Required qualifications

• 1-3 years of general customer database (CRM) experience
• College education (completed degree or relevant coursework)
• 1-3 years of call center experience preferred
• Experience within the healthcare industry preferred
• Bilingual in Spanish preferred