Remote Patient Service Representative

Job Summary

Handling inbound and outbound communications for up to six ambulatory practices, the full-time Remote Patient Service Representative will manage patient inquiries, schedule appointments, and resolve medication and insurance questions while working from a secure home environment.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide assistance
• Utilize a computerized scheduling system to schedule and reschedule patient appointments accurately
• Document and relay patient information according to practice guidelines, ensuring timely resolution of issues

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues empathetically to patients
• Experience using multiple communication tools such as phone, email, and online chat
• Effective interpersonal skills to work with a diverse group of professionals