Job Summary

A health-tech startup needs applicants for an opening for a Remote Patient Support Team Lead.

Core Responsibilities of this position include:

• Exhibiting the Culture of Performance and Core Values by regularly applying as guiding principles
• Working closely with each individual to ensure they are meeting required standards
• Conducting weekly one on one meetings with each patient support specialist

Qualifications Include:

• 12 to 24 months as Customer Service Team Lead in a call center environment
• Strong scheduling skills for teams of 10 or more agents
• Strong reporting and Excel skills
• Familiar with Zendesk, or other call center management software
• Must have a good understanding of computers, hardware, networks, etc
• Should be able to prepare Process Documents and Presentations