Remote Patient Tech Support Customer Experience Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 04, 2021

This job expires in: 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A healthcare services company is seeking a Remote Patient Tech Support Customer Experience Specialist.

Must be able to:

  • Identify and report common issues and trends to management
  • Analyze, troubleshoot and resolve technology issues with customers
  • Answer high volume, inbound phone calls from providers and patients, utilizing a cloud based phone system

Applicants must meet the following qualifications:

  • Excellent written and verbal communication
  • Ability to interact with fellow employees and key stakeholders in a professional manner
  • High School Diploma required
  • Knowledge of iOS, Android, Windows, Desktop Mac systems needed
  • 2-3 years of full time experience in a call center customer service environment

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