Job Summary
A healthcare services company is seeking a Remote Patient Tech Support Customer Experience Specialist.
Must be able to:
- Identify and report common issues and trends to management
- Analyze, troubleshoot and resolve technology issues with customers
- Answer high volume, inbound phone calls from providers and patients, utilizing a cloud based phone system
Applicants must meet the following qualifications:
- Excellent written and verbal communication
- Ability to interact with fellow employees and key stakeholders in a professional manner
- High School Diploma required
- Knowledge of iOS, Android, Windows, Desktop Mac systems needed
- 2-3 years of full time experience in a call center customer service environment