Remote Payment Experience Associate

Job Summary

A financial services and technology company is seeking a Remote Payment Experience Associate.

Individual must be able to fulfill the following responsibilities:

• Handling customers' questions and concerns by phone, chat, and email
• Acting as a brand ambassador and making a positive first impression
• Providing efficient and personalized solutions

Required Skills:

• Excellent phone etiquette
• Ability to listen, understand, and find a solution to complex customer requests
• Desire to talk to customers on a daily basis
• An interest in data
• An understanding of its importance in driving change
• Comfortable multi-tasking; ability to perform under pressure