Remote Payments Software Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 31, 2021

This job expires in: 15 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A technology company needs applicants for an opening for a Remote Payments Software Support Analyst.

Must be able to:

  • Provide customers with assistance through phone, e-mail or Zendesk
  • Advise and educate customers on best practices and proper configuration
  • Work with customers to resolve reporting reconciliation issues

Position Requirements Include:

  • A High School, Associates degree, or two or more years equivalent experience
  • Understanding of web technologies, web navigation, and Microsoft Office tools
  • Ability to assess each customer’s knowledge and tailor responses
  • Excellent diagnostic, analytic and problem-solving skills
  • Ability to identify the root cause of an issue

COMPLETE JOB DESCRIPTION

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