Remote PBX Operator
Job Summary
Connecting callers to the appropriate teams, the full-time Remote PBX Operator will receive and route incoming telephone calls while ensuring customer service needs are met during rotating shifts from Monday to Friday, 8:00 a.m. to 6:00 p.m. ET.
Key responsibilities
- Answering inbound customer service calls and redirecting calls as necessary
- Addressing minor issues and complaints while documenting all customer communications
- Ensuring accurate and timely routing of calls to the proper areas
Required qualifications
- High School Diploma or equivalent
- At least 1 year of customer service telephone experience
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Experience in Member Service Administration (MSA) is highly preferred
- Commercial Operations experience is a plus
Complete Job Description
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