Remote P&C Licensed Customer Service Rep

Job Summary

Providing timely and accurate service to policyholders, the full-time Remote P&C Licensed Customer Service Representative will independently resolve policy-related issues and ensure high customer satisfaction while working from home with a weekend rotation.

Key responsibilities

• Deliver responsive information and service to policyholders and agents regarding Personal Lines products
• Identify and analyze customer policy needs to promote growth and retention of business
• Manage problem resolution within scope and escalate complex issues as necessary

Required qualifications

• Active P&C Producers insurance license is required
• Associates degree or 1+ year of insurance experience preferred
• Minimum of 2 years of related customer service experience is required
• Ability to organize and review data from various sources effectively
• Excellent communication and interpersonal skills are essential