Remote P&C Licensed Customer Service Rep

Job Summary

Providing timely and accurate service to policyholders and agents, the full-time Remote P&C Licensed Customer Service Representative will independently resolve policy-related issues, ensuring high customer satisfaction and retention while working flexible shifts that include weekends.

Key responsibilities

• Deliver responsive information and service regarding Personal Lines products to policyholders and agents
• Identify and analyze customer policy needs, escalating issues as necessary to maintain satisfaction
• Engage in mandatory paid training and adhere to scheduled shifts post-training, including weekend rotations

Required qualifications

• Active P&C Producers insurance license is required
• Associates degree or 1+ year of insurance experience preferred
• Minimum of 2 years' related customer service experience is required
• Ability to organize and review data from various sources without a prescribed format
• Excellent communication and interpersonal skills are essential