Job Summary
A call center service provider is seeking a Remote Peer Support Supervisor in Albuquerque.
Candidates will be responsible for the following:
- Supervising, developing, managing performance, and supporting a team of our Peer Support Specialists
- Overseeing operations in real time
- Moving fluidly between duties such as answering staff questions, providing coaching and managing breaks
Qualifications for this position include:
- Minimum high school diploma or equivalent is required
- Current Certification of Peer Support Workers (CPSW) by the State of New Mexico or equivalent in another state
- Minimum of 2 years experience working with individuals who have addiction or behavioral health issues, required
- Experience in a role supervising others
- Knowledge of warmline principles and practices
- Experience working in peer led services
