Job Summary

A software company has an open position for a Remote People Success Manager in Santa Ana.

Must be able to:

• Supervise the daily activities of the team to ensure efficient and effective delivery of quality service to our customers
• Deliver a high standard of service to our customers

Qualifications for this position include:

• Travel Requirement: Limited travel upon request
• Bachelor’s Degree in Business Administration, Accounting, or MIS, or equivalent
• Minimum of 5 years of experience in a Customer Support environment required
• Experience in handling difficult and/or escalated situations
• Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
• Demonstrate leadership, decision-making and team building skills