Job Summary
A veterinary care and preventive pet health education company needs applicants for an opening for a Remote Pet Healthcare Member Experience Representative.
Core Responsibilities Include:
- Handling all incoming service, sales and billing related inquiries
- Working tickets from oldest to newest
- Assisting and supporting prospective customers through the purchase process
Skills and Requirements Include:
- 1+ years of experience handling multiple customer chats and phone calls at a time in a fast-paced environment
- PC skills in Microsoft Office, Internet applications and database software
- Ability to work a variety of hours including evenings and weekends
- Track record of successfully handling escalated customer interactions
- Reliable Internet access
