Remote Pet Healthcare Member Experience Representative

Job Summary

A veterinary care and preventive pet health education company needs applicants for an opening for a Remote Pet Healthcare Member Experience Representative.

Core Responsibilities Include:

• Handling all incoming service, sales and billing related inquiries
• Working tickets from oldest to newest
• Assisting and supporting prospective customers through the purchase process

Skills and Requirements Include:

• 1+ years of experience handling multiple customer chats and phone calls at a time in a fast-paced environment
• PC skills in Microsoft Office, Internet applications and database software
• Ability to work a variety of hours including evenings and weekends
• Track record of successfully handling escalated customer interactions
• Reliable Internet access