Job Summary

A retail company is seeking a Remote Phone and Chat Member Care Customer Service Representative.

Core Responsibilities Include:

• Providing a basic to intermediate level of technical support to customer inquiries
• Effectively communicating with customers at all levels of technical proficiency
• Offering additional support for hardware and software technical issues, including drivers, antiviruses, etc

Required Skills:

• Ability to type 40+ wpm
• High School Diploma or equivalent
• 1+ year of customer service experience where technical support is a primary job function
• Basic to intermediate knowledge of Windows and Mac operating systems
• Ability to diagnose basic to intermediate technical issues involving software applications and interfaces
• Experience resolving inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc