Job Summary
IT service management company has an open position for a Remote Phone Customer Support Team Leader.
Core Responsibilities Include:
- Coordinating and providing schedules, trainings, and tasks based on clients' requests
- Being responsible for the project organization and implementation
- Handling project-related responsibilities such as reporting
Qualifications for this position include:
- Skills in customer relations, business, and self-management
- Strong observational, analytical, and detail oriented skills
- Proactive completion of tasks and adequate escalation of issues
- Strong problem solving and leadership
- Excellent organization and decision making skills
