Job Summary
A software development company is searching for a person to fill their position for a Remote Phone Sales Engineer.
Individual must be able to fulfill the following responsibilities:
- Train customer administration of company phone platform
- Troubleshoot and reproduce customer technical issues to resolution and/or escalate
- Diagnose and troubleshoot all company phone issues and assist customers in maintaining a stable, integrated, true UC platform
Must meet the following requirements for consideration:
- 7+ years experience in a customer-focused sales/engineering role
- Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
- Strong technical and interpersonal troubleshooting skills, perseverance and patience
- Knowledge of network troubleshooting and terminology
- Experience supporting telecommunications, networking or Software-as-a-Service products
- Ability to communicate and empathize with all levels of customers - executives, end users, developers