Job Summary
An insurance agency is in need of a Remote PLADS Quality Assurance Analyst in Minerva.
Individual must be able to fulfill the following responsibilities:
- Monitor the quality indicators with strategic vision with actions to reduce detractors
- Identify opportunities for improvement in the processes and flows in service channels
- Make periodic report of quality volumes
Position Requirements Include:
- High School Diploma in healthcare or a related field and 3+ years of experience in the Quality Assurance
- Or an equivalent combination of education and experience
- Solid knowledge of regulatory compliance
- Previous experience processing absence, disability and/or life claims
- Previous experience auditing absence, disability and/or life claims
- Knowledge of Salesforce or the ability to quickly learn the claim system