Job Summary

A software company is in need of a Remote Platform as a Service Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Establish clear retention goals and process milestones for the client and employees to work toward
• Assist in creating training courses and educational materials for other members of the department

Position Requirements Include:

• Technical skills required, as they relate for the use of the product to service to be solid
• Experience working with brand image and promoting value through customer experience
• Experience in managing a diverse group and training each according to company standards
• Experience analyzing and optimizing the existing processes in the Customer Success department
• 6-10 years of experience in customer service or customer success position strongly encouraged
• Accountability and personal organization are essential