Remote Platform Technical Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Dec 07, 2022

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A mental health care network is in need of a Remote Platform Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

Own the ticket queue
Serve as the front-line support for our providers and/or clients
Manage Technical FAQ articles

Must meet the following requirements for consideration:

Strong technical support background: support of users, applications and multiple systems
Adept at managing ticket queues, requester communications, ticket response SLAs
Ticketing system expertise (i.e.. Zendesk, ServiceNow)
Adept at deciphering user-level experience issues vs. bugs within the platform
Skilled at troubleshooting issues remotely -- both hardware and platform-related
Jira-Atlassian exposure (or equivalent) to report issues, monitor releases, etc

COMPLETE JOB DESCRIPTION

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Job is Expired

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Remote Platform Technical Support Specialist

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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