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Remote Platform Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Dec 07, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A mental health care network is in need of a Remote Platform Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Own the ticket queue
  • Serve as the front-line support for our providers and/or clients
  • Manage Technical FAQ articles

Must meet the following requirements for consideration:

  • Strong technical support background: support of users, applications and multiple systems
  • Adept at managing ticket queues, requester communications, ticket response SLAs
  • Ticketing system expertise (i.e.. Zendesk, ServiceNow)
  • Adept at deciphering user-level experience issues vs. bugs within the platform
  • Skilled at troubleshooting issues remotely -- both hardware and platform-related
  • Jira-Atlassian exposure (or equivalent) to report issues, monitor releases, etc

COMPLETE JOB DESCRIPTION

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