Remote Point of Sale Software Technical Support Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 13, 2020

Job Summary

A software development firm is searching for a person to fill their position for a Remote Point of Sale Software Technical Support Representative.

Candidates will be responsible for the following:

  • Maintain lab environments for testing new updates
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain Documentation for products and training

Applicants must meet the following qualifications:

  • May be required to travel local and nationwide to customer sites for Service, Upgrades, and Installation services
  • Advanced knowledge of Windows Operating Systems including Windows 10 and Windows Server 2012
  • Experience with Network Protocols, Switches, and Firewall configuration
  • Experience with PC Hardware troubleshooting

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