Remote Point of Sale Software Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 14, 2020

This job expires in 28 days

Job Category: Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development firm is searching for a person to fill their position for a Remote Point of Sale Software Technical Support Representative.

Candidates will be responsible for the following:

  • Maintain lab environments for testing new updates
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain Documentation for products and training

Applicants must meet the following qualifications:

  • May be required to travel local and nationwide to customer sites for Service, Upgrades, and Installation services
  • Advanced knowledge of Windows Operating Systems including Windows 10 and Windows Server 2012
  • Experience with Network Protocols, Switches, and Firewall configuration
  • Experience with PC Hardware troubleshooting