Job Summary

A staffing firm has an open position for a Remote Policy Holders Customer Service Representative I in Liberty Lake.

Core Responsibilities of this position include:

• Maintaining accurate data in appropriate systems to reflect account activity
• Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls
• Providing first call resolution for aligned work and routes customers

Qualifications Include:

• Training Start Date: 10/12/20
• Broadband/DSL internet connection with the ability to hard wire connect through an ethernet cord
• Able to stay updated and properly executes upon newsflashes, new workflows and processes
• Adhere to standard operating procedures and consistently utilizes resources provided