Job Summary
A software development company is filling a position for a Remote Premier Support Escalation Leader.
Core Responsibilities Include:
- Managing and tracking critical issues and efforts on individual accounts
- Defining a clear recovery plan for escalated accounts
- Tracking and reporting progress on escalated accounts
Applicants must meet the following qualifications:
- Bachelor’s Degree in related subject area of the technical industry or equivalent experience
- 7-10 years of full-time experience in consultative, customer support and/or related role in marketing technology
- Strong presentation skills
- Strong conflict-resolution skills
