Job Summary
A provider of cloud software support needs applicants for an opening for a Remote Premium Service Technician.
Individual must be able to fulfill the following responsibilities:
- Answering inbound calls and greet customers
- Determining scope of customer issue in an effective and professional manner
- Managing credit card processing when necessary
Skills and Requirements Include:
- Excellent written and oral communication skills
- Ability to interpret a flow chart to deliver a work process
- Ability to learn new technical concepts quickly
- Communicate technical directions over the phone to inexperienced computer users
- Excellent customer interaction skills
- Strong organizational and multitasking skills
