Remote Principal B2B Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, Oct 17, 2020

This job expires in 25 days

Job Category: Account Management, Consulting, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology company producing enterprise software products has an open position for a Remote Principal B2B Customer Success Manager.

Core Responsibilities of this position include:

  • Developing long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their investment and to ensure renewal of the SaaS subscription
  • Maintaining a high level of customer satisfaction by advising on product / implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Company's internal operations
  • Identifying product expansion/up sell opportunities

Applicants must meet the following qualifications:

  • Functional or technical experience in a B2B SaaS Marketing Platform
  • 5+ years implementing and/or managing SaaS applications
  • 7-10 years of professional/technical experience with a core Marketing Application as a power user and/or implementer
  • Experience in challenging customer growth engagements and leading customers to scale marketing programs
  • Proven track record of executing on customer objectives/tasks while tracking measurable KPIs and driving results
  • Well-versed in understanding customer marketing landscapes and the big picture along with priorities