Job Summary
An information technology company producing enterprise software products has an open position for a Remote Principal B2B Customer Success Manager.
Core Responsibilities of this position include:
- Developing long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their investment and to ensure renewal of the SaaS subscription
- Maintaining a high level of customer satisfaction by advising on product / implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Company's internal operations
- Identifying product expansion/up sell opportunities
Applicants must meet the following qualifications:
- Functional or technical experience in a B2B SaaS Marketing Platform
- 5+ years implementing and/or managing SaaS applications
- 7-10 years of professional/technical experience with a core Marketing Application as a power user and/or implementer
- Experience in challenging customer growth engagements and leading customers to scale marketing programs
- Proven track record of executing on customer objectives/tasks while tracking measurable KPIs and driving results
- Well-versed in understanding customer marketing landscapes and the big picture along with priorities
