Remote Principal Operations Coordinator

Job Summary

A company is looking for a Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator.

Key Responsibilities:

• Manage inventory and activation escalations, aging cases, and product/process improvements
• Respond to internal and external customers while executing end-to-end escalation management
• Establish relationships with EDS vendors and ensure compliance with departmental standards

Required Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of customer service or call center experience
• At least 2 years of experience in auto finance
• At least 1 year of experience using Google Suite or Microsoft Office