Job Summary
A company that manufactures 3D laser printers is seeking a Remote Printing Customer Success Associate.
Core Responsibilities of this position include:
- Learning hardware, software, firmware, materials, and designs inside and out
- Working through email, phone, chat, sms, or any other forum or tool the company may require
- Supporting customers where they are
Qualifications for this position include:
- Experience supporting customers or an equivalent combination of experience and advanced education
- Experience with customer service in multiple support channels
- A track record of being a powerful customer advocate and problem-solver
- Profoundly curious and have proven technical expertise in your hobbies or work
- Ability to critically think and respond to customers strategically and thoughtfully, even when circumstances are ambiguous or dynamic
- Write well, communicate clearly, and listen actively
