Job Summary
A staffing firm is filling a position for a Remote Process Manager in Frisco.
Core Responsibilities Include:
- Produce customized processes based on customers' maturity level with each of the ITIL process
- Develop Level 1-3 process flows and Desk Level Procedures, Job Aids, and Custom Workflows for the teams
- Develop Interface Agreements for customers' Service Desks
Applicants must meet the following qualifications:
- Education: Bachelors
- 5+ years' experience documenting processes
- ITIL certification required
- Experience using various workflow documentation tools
- Excellent Oral and Written Communications
- Proficient in using Microsoft Office Suite (including MS Visio & MS Project)
