Job Summary

A software development company is searching for a person to fill their position for a Remote Product Operations Data Analyst.

Must be able to:

• Serve as initial triage for in-app customer feedback and enhancement requests
• Own the data collection, analysis and delivery of critical metrics for an enterprise SaaS product team
• Analyze customer usage data and derive insights for product, customer success and marketing teams

Must meet the following requirements for consideration:

• Must have experience using Pendo Core and Feedback, Jira, and Salesforce for developing and reporting on analytics
• 3+ years of experience in an analytics or product operations data role, preferably in an enterprise SaaS company
• Ability to develop quantitative analysis, ad-hoc reports and models to derive meaning from raw data
• High tolerance of ambiguity, an openness to change, and a willingness to take informed risks
• Excellent presentation skills, verbal and written communication skills