Remote Product Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Mar 18, 2021

This job expires in: 2 days

Job Category: Product Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software and cloud services company is in need of a Remote Product Specialist.

Individual must be able to fulfill the following responsibilities:

  • Conduct product walkthrough and providing resolutions to customers queries
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Research, diagnose, troubleshoot, and identif solutions to resolve customer issues

Qualifications for this position include:

  • Previous experience at a start-up or in a customer support role
  • Strong analytical background - our product is very math and numbers-heavy
  • 1+ years experience in a Customer support role within a SaaS product organization
  • Solid verbal, written, presentation, and interpersonal communication skills
  • Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
  • Experience working with Zohodesk or other support/service software

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