Job Summary
A software and cloud services company is in need of a Remote Product Specialist.
Individual must be able to fulfill the following responsibilities:
- Conduct product walkthrough and providing resolutions to customers queries
- Take ownership of customer issues reported and seeing problems through to resolution
- Research, diagnose, troubleshoot, and identif solutions to resolve customer issues
Qualifications for this position include:
- Previous experience at a start-up or in a customer support role
- Strong analytical background - our product is very math and numbers-heavy
- 1+ years experience in a Customer support role within a SaaS product organization
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
- Experience working with Zohodesk or other support/service software
