Job Summary

A software and cloud services company is in need of a Remote Product Specialist.

Individual must be able to fulfill the following responsibilities:

• Conduct product walkthrough and providing resolutions to customers queries
• Take ownership of customer issues reported and seeing problems through to resolution
• Research, diagnose, troubleshoot, and identif solutions to resolve customer issues

Qualifications for this position include:

• Previous experience at a start-up or in a customer support role
• Strong analytical background - our product is very math and numbers-heavy
• 1+ years experience in a Customer support role within a SaaS product organization
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
• Experience working with Zohodesk or other support/service software