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Remote Product Support Blockchain Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 14, 2022
Job Category: Product Management
Employer Type: Employer
Education Level: Bachelors

Job Summary

A non-profit information technology company has an open position for a Remote Product Support Blockchain Specialist.

Must be able to:

  • Write, edit, and maintain a vast library of how-to guides, informative articles, and other support documents
  • Report user feedback, suggestions, and trends occurring for users to appropriate teams
  • Provide feedback loops to the Product Team using Product Board to capture and rank feature requests

Qualifications Include:

  • Experience in blockchain community engagement
  • Bachelor's degree in Computer Science or equivalent experience
  • Golang and/or Javascript competency
  • Experience with help desk ticketing platform such as Intercom
  • Familiarity with Github, JIRA, Confluence, and other similar programs
  • Ability to support users on social channels such as: Discord, Reddit and/or Telegram

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