Remote Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist for a fully remote contract position.

Key Responsibilities:

• Deliver high-quality support for software products via phone and chat
• Troubleshoot user issues and provide guidance to resolve customer inquiries
• Maintain accurate records of customer interactions within internal systems

Required Qualifications:

• Minimum of 1 year experience in a technical customer service role
• Tech-savvy with an eagerness to learn new software platforms
• Ability to work flexible shifts, accommodating various schedules
• Commitment to delivering excellent customer experiences