Job Summary
A language coaching company is seeking a Remote Product Support Specialist.
Must be able to:
- Create and maintain resources that alleviate the customer's pain
- Gather feedback from users and provide insight into how we can improve the customer's experience
- Resolve support tickets, guiding and educating our users, and redirecting them when appropriate
Skills and Requirements Include:
- Skilled writer
- Demonstrated excellence in customer service
- Patient, empathetic, active listener
- Organized, focused, and efficient prioritization & task completion
