Remote Product Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 03, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A language coaching company is seeking a Remote Product Support Specialist.

Must be able to:

  • Create and maintain resources that alleviate the customer's pain
  • Gather feedback from users and provide insight into how we can improve the customer's experience
  • Resolve support tickets, guiding and educating our users, and redirecting them when appropriate

Skills and Requirements Include:

  • Skilled writer
  • Demonstrated excellence in customer service
  • Patient, empathetic, active listener
  • Organized, focused, and efficient prioritization & task completion