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Remote Product Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, May 18, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A travel agency group needs applicants for an opening for a Remote Product Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Respond to all initial chat conversations through our ticketing system
  • Identify and task issues that require involvement from higher level product support teams
  • Be part of our onboarding team by configuring the WhereTo product for new customers

Applicants must meet the following qualifications:

  • 1-3 years client-facing, technical support experience
  • Experience interacting with clients with varying levels of technical savvy
  • A fantastic listener with endless patience and high empathy
  • Highly analytical & data driven thinker (using Excel)
  • Hands on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution
  • Experience using Intercom or other modern Help Desk systems (FrontApp, Zendesk, Service Cloud, etc)

COMPLETE JOB DESCRIPTION

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