Remote Product Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Apr 18, 2021

This job expires in: 2 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A travel agency group needs applicants for an opening for a Remote Product Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Respond to all initial chat conversations through our ticketing system
  • Identify and task issues that require involvement from higher level product support teams
  • Be part of our onboarding team by configuring the WhereTo product for new customers

Applicants must meet the following qualifications:

  • 1-3 years client-facing, technical support experience
  • Experience interacting with clients with varying levels of technical savvy
  • A fantastic listener with endless patience and high empathy
  • Highly analytical & data driven thinker (using Excel)
  • Hands on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution
  • Experience using Intercom or other modern Help Desk systems (FrontApp, Zendesk, Service Cloud, etc)

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH