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Remote Product Support Specialist in New York City

Job is Expired
Location: New York
Compensation: To Be Discussed
Staff Reviewed: Fri, Feb 26, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company has a current position open for a Remote Product Support Specialist in New York City.

Core Responsibilities of this position include:

  • Updating and optimizing our internal educational materials
  • Distilling complex concepts into simple, concise language
  • Working closely with technical and customer-facing teams

Qualifications for this position include:

  • Availability to answer inbound support tickets in the 9am-5pm EST timezone
  • Experience working cross-functionally
  • 3+ years of experience in a B2B SaaS customer support
  • Resourcefulness, an eye for detail, and proven ability to empathize with the various needs
  • Experience with a support ticket system and help desk software

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