Job Summary
A company that designs and builds electric bikes that are built for everything, and priced for everyone has an open position for a Remote Product Support Specialist in Salt Lake City.
Individual must be able to fulfill the following responsibilities:
- Listen, clearly communicate and problem solve issues over the phone
- Provide assistance by phone and email, to customers all over the country
- Help our customers get the most from their e-bike and ride with confidence
Qualifications for this position include:
- 1+ years of experience in customer service via the phone and email
- Extraordinarily detailed oriented and able to share steps and process clearly
- Impeccable phone communication skills, especially under pressure
- Approachable and kind, always willing to help
- Ability to work quickly in a fast paced environment and learn on the go
- Requires a flexible schedule to include weekends and various shifts
