Job Summary
A cloud-based design platform developer is filling a position for a Remote Product Support Technical Quality Manager.
Individual must be able to fulfill the following responsibilities:
- Build and refine processes to triage, troubleshoot, and validate product bugs
- Mentor team members with a focus on skill building and career development
- Partner with Product Support Analytics to build and share out high-level bug trend reporting
Applicants must meet the following qualifications:
- Experience managing technical teams and supporting enterprise customers with a SaaS product
- A deep understanding of people leadership with a strong passion for building effective teams and developing talent
- Experience in partnering with engineering and product teams
- Experience with using data and insights to drive change
